Terms and Conditions

Terms and Conditions

In the interests of certainty and clarity the following should be explained:

  • Payment must be made by credit or debit card in favour of the company or by bank transfer to the company’s bank account.


  • The delivery period (e.g. 8 -10 weeks) is shown on the face of this agreement and will run from the date of the receipt of a deposit.


  • By agreeing to this quotation / agreement you are also consenting to your personal data being shared with third parties for the purposes of fulfilling our legal obligations. Personal data includes title, name, address, telephone and email details. This data will be used to provide essential documentation and will be retained on file in accordance with our Retention Policy.




  1. Consumer Code of Practice and Complaints

You agree to notify us and to give reasonable opportunity to remedy any complaint you may have. We will give you details of our complaints procedure.


  1. Notice of the Right to Cancel

You have the right to cancel this contract if you want to:

  • Products which are made to measure and made to your specific requirements are exempt from the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However in we provide you with a right to cancel without charge up to 7 calendar days after the date of this contract.
  • Your right(s) of cancellation referred to above can be exercised by delivering or sending a cancellation notice to the company mentioned in the next paragraph within the time periods indicated.
  • The notice of cancellation is deemed to be served as soon as it is posted or sent to Designex Cabinets or in the case of an email from the day that it is sent to Designex Cabinets.



  1. a) You will allow delivery within the estimated delivery period. If within 4 weeks of the end of the estimated delivery period, you are unable to accept an appointment for delivery, 100% of the purchase price is then payable and delivery will follow as soon as it is reasonably practicable by agreement between us.


  1. b) If delivery is not commenced within the estimated delivery period stated in the contract you may write to us requiring the work to be completed within 6 weeks or some other period agreed (preferably in writing) between you and us. If delivery is not completed within this extended period you may cancel the outstanding work covered by the contract without penalty to yourself by sending us a letter advising us of your wishes. We recommend that you send this letter by recorded delivery. In addition you will be entitled to a refund of any monies which represent a payment for the product in excess of any work actually carried out by ourselves. However, if we carried out any work to a value which exceeds any payment made by you we will be entitled to the payment of the difference. In the event of no agreement being achieved refer to clause 1.


  1. c) We shall not be liable for any delay in the completion of the work which arises from causes beyond our control; for example fire, flooding, civil disturbances, strike action by others, criminal damage and acts of war. This is not an exhaustive list.


  1. d) You or we are entitled to cancel this contract in the event of any serious breach of contract by you or us, for example as in 3b above.


  1. You will pay us any balance of the purchase price prior to delivery or collection. Please note that our deliveries are “kerb side” and do not include installation unless specifically confirmed in writing by Designex Cabinets.


  1. a) Regarding the quality and description of the goods and/or services:


We guarantee to repair where we deem it to be practicable and appropriate, and if not, to replace free of all charges for labour and materials, any product which develops a fault due to defective materials or workmanship within 1 year of the date of delivery. You must notify us of any claim under the terms of this guarantee within 28 days of the discovery of the fault, preferably by sending us a recorded delivery letter.


  1. b) Despite the fact that your statutory rights remain unaffected, this guarantee does not extend to:


  • Minor imperfections within the glass and outside of the scope of the visual quality standards of the Glass and Glazing federation;
  • Damage due to misuse, neglect or lack of maintenance by you, or from causes beyond our control, for example fire, flooding, civil disturbance, criminal damage or acts or war.
  • Specialist items installed, for example electrical ventilators, batteries etc, where the manufacturer’s normal guarantee will apply.


  1. Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods and services. For further information about your statutory rights contact your Local Authority Trading Standards Service or Citizens Advice Consumer Service.

Terms and Conditions of Website Usage – Designex Cabinets

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Designex Cabinets’s relationship with you in relation to this website.

The term “Designex Cabinets” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Designex Cabinets’s prior written consent.
    Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Designex Cabinets reserves the right to modify this agreement or any part thereof at any time. Any modification shall be made effective by the posting of the new agreement and notifying the posting on the home page for 30 days. Continued use of the website shall be deemed acceptance of the modified agreement.